Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at silencecoven3@gmail.com.
Returns should be sent to:
SilenceCovenUA
9 Divocha Street, Apt. 11
Ternopil, 46011
Ukraine
Return Shipping
Please note that customers are responsible for arranging and paying for return shipping.
As our workshop is located in Ukraine, we are unable to provide prepaid return shipping labels for international returns. Return labels can only be purchased within the country from which the package is shipped, so customers must arrange the return through their local postal or courier service.
We recommend using a shipping service that provides tracking.
Items returned without first contacting us and receiving return instructions will not be accepted.
If you have any questions about a return, please contact us at silencecoven3@gmail.com.
Damages and Issues
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can evaluate the issue and work with you to find the best solution.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Sale items
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The quickest way to receive a different item is to return the original product. Once your return has been received and approved, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of delivery, for any reason and without providing justification.
Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Additional Return Costs
Any customs duties, taxes, import fees, or other charges related to the return shipment are the responsibility of the customer.
If additional fees are charged to us when receiving a returned package (such as unpaid customs charges or import fees), these amounts may be deducted from the final refund.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at silencecoven3@gmail.com.